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Your 399bar account wallet connects directly to bKash, Nagad, Rocket and Upay so you can move funds without switching to a separate app or browser tab. Every deposit and withdrawal flows through your signed-in account area, where the fields, limits and confirmation steps are shown exactly as they apply to your account.
Depositing into your 399bar account starts at the cashier section inside the signed-in area. We support bKash, Nagad, Rocket and Upay as local wallet rails, meaning you complete the transfer from the same wallet app you already use day to day.
Log in and navigate to the cashier or wallet section shown in your account dashboard. The deposit tab is clearly labelled there.
Select bKash, Nagad, Rocket or Upay from the available method list. Only the methods active on your account will appear.
Type the amount within the range shown on screen, then follow the confirmation prompt. Your wallet app may send a separate approval step.
Once the transaction clears, your account balance updates automatically. The deposit appears in your transaction history with a reference number.
When you want to move your account balance back to your mobile wallet, head to the withdrawal section inside the cashier area. Choose the wallet you want to receive the funds — bKash, Nagad, Rocket or Upay — and make sure the wallet number you enter matches the one registered on your account. Any mismatch here will hold the withdrawal at the verification step.
Go to the cashier section and select the withdrawal tab. The page shows your available balance and the withdrawal methods currently open on your account.
Pick bKash, Nagad, Rocket or Upay. Enter the wallet number exactly as registered — the account verification step checks this against your profile.
Input the amount within the displayed range and confirm. You may be prompted to complete an identity check step shown in your account before the request is submitted.
Monitor the withdrawal status in your transaction history. If it stays in a pending state longer than indicated on screen, contact support with the reference number ready.
Before a withdrawal is processed, your account may be asked to complete an identity or wallet ownership check. The exact fields and documents required are shown inside your account area — we do not publish a universal document list here because the prompts reflect your specific account state.
Any pending verification request appears as a notification inside your account area. Follow the prompts shown there — do not send files unless the in-account message specifically requests them.
The fields displayed in your account reflect what is needed for your specific profile. Complete them as shown; no additional documents are required beyond what the screen requests.
If prompted, confirm that the withdrawal wallet — bKash, Nagad, Rocket or Upay — belongs to you. This check protects your account from unauthorised payout requests.
Once the check is complete, your account status label changes automatically. If it does not update after you have submitted, raise a query through the in-account support channel.
Your account cashier lists the payment methods currently active for your region. bKash, Nagad, Rocket and Upay are the local mobile wallet rails we support for Bangladesh. Bank Transfer is also shown in the cashier for accounts where that route is available.
Transfer directly from your bKash wallet. Enter your bKash number in the cashier, confirm the amount shown on screen and approve through your bKash app when prompted.
Nagad transfers follow the same cashier flow. Select Nagad, enter the registered number and confirm. The wallet app may send a separate PIN or approval prompt.
Rocket is listed in the cashier for supported accounts. Follow the on-screen fields to complete the transfer; keep your transaction reference visible after you confirm.
Upay appears as a deposit and withdrawal option where available. Match the wallet number to your account registration to avoid a verification hold on the transaction.
Bank Transfer is shown in the cashier for accounts where the route is active. Use the account details displayed on screen; do not send funds to any bank detail not shown in your cashier.
When a deposit or withdrawal moves between your local wallet and your 399bar account, both sides of the transaction leave a record. Your wallet app — whether bKash, Nagad, Rocket or Upay — logs a reference number at the moment of transfer. Your account transaction history logs the same amount with its own internal reference and a status label.
Every bKash, Nagad, Rocket or Upay transfer generates a reference on the wallet side. Note it immediately — it is the primary identifier if you need to raise a query about a delayed or missing transaction.
Your transaction history in the account area shows each entry with a status: completed, pending or declined. A completed status means funds have moved. A pending status means the transaction is still being processed on our side.
The history section lists every transaction in chronological order with the amount, method and timestamp. Use this to verify that the amount credited or debited matches what you initiated from your wallet.
If a transaction does not resolve as expected, keep the wallet screenshot, the amount, the date and the wallet reference. Supplying these to support through the in-account channel speeds up any review significantly.
Account security at 399bar starts with the domain itself. Always access the platform through 399bar and check the address bar before entering any account credentials. Phishing pages often copy a site's appearance but use a slightly different URL.
Access your account only through 399bar. Confirm the URL before logging in. Fraudulent pages replicate site layouts exactly but use altered domain strings — a quick address-bar check takes one second and protects your credentials.
Withdrawals above certain thresholds trigger an identity verification step shown in your account. This step confirms the payout reaches the wallet registered to your profile, not an unverified external number.
Your bKash, Nagad, Rocket or Upay number must match the details on your account registration. Mismatches hold the withdrawal until the wallet is confirmed, which prevents funds from being sent to the wrong destination.
All transaction queries go through the support route shown inside your signed-in account area. We do not process refunds, reversals or account changes through social media direct messages or external email addresses.
Below are the questions we hear most often about depositing, withdrawing and managing the account wallet on 399bar. If your question is not covered here, the support route inside your signed-in account area is the place to raise it directly with our team.
bKash, Nagad, Rocket and Upay are the local wallet options shown in the cashier for supported Bangladesh accounts. Bank Transfer is also available where the route is active on your account. Only methods confirmed for your region appear in your cashier.
The minimum deposit amount is displayed in the cashier field when you select your payment method. We do not publish a fixed figure here because it can vary by method and account type. Check the on-screen field for the exact current limit that applies to your account.
A pending status means the withdrawal request has been received and is being processed. Processing time varies; the status label updates automatically when it moves to completed. If it remains pending beyond what the cashier indicates, contact support with your transaction reference number ready.
First confirm the transfer completed on the bKash side and note the reference number. Then check your 399bar account transaction history for a pending or declined entry. If neither the completed transaction nor an error appears, contact support through the in-account channel with the bKash reference.
Yes. The wallet number you enter for a withdrawal — whether bKash, Nagad, Rocket or Upay — must match the number registered on your account profile. A mismatch triggers a verification hold. Update your account details through the account settings section before submitting a withdrawal if they have changed.
Log in and navigate to the account or wallet section. The transaction history tab lists every deposit, withdrawal and pending entry in chronological order with the amount, payment method, timestamp and status label. Use this alongside your wallet app records to verify any specific transaction.