399bar Terms Conditions: What Applies to Your Account
These terms set out the rules that govern how your 399bar account works — from how you access the lobby to how transactions are recorded and how disputes are handled. Reading them before you start means fewer surprises later, and your continued use of the platform confirms you have accepted the conditions written here.
Account eligibility depends on local law
Applies to all transactions including bKash and Nagad
Covers lobby access, wallet use and support contact
Subject to eligible region rules
POLICY POSTURE
How These Terms Govern Your Use of 399bar
Access to 399bar and any activity carried out through your account — browsing the lobby, placing wagers, making deposits via bKash, Nagad or Rocket, or contacting our support team — is subject to these terms in full. We have written them to reflect the actual account flow we operate, not a generic template. Where local law in Bangladesh or your eligible region places additional obligations on us or on you, those obligations sit alongside these terms and do not reduce them. If any individual clause is found to be unenforceable in your jurisdiction, the rest of the terms continue to apply without that clause. We may update these terms when our operations change — for example, when payment rails are added or account verification steps are revised. The version published at this URL at the time you take an action is the one that applies to that action. We will not apply a newer version of a term retroactively to a completed transaction. If a change affects your rights materially, we will make the updated text accessible before the change takes effect. Questions about any clause can be directed to our support channel.
bKash — wallet deposits and withdrawals fall under section 4 of the account transaction terms
Nagad — transfers processed through Nagad are recorded in your wallet history
Rocket — Rocket payment records are visible in the transaction log inside your account
Upay — where Upay is available, the same transaction-record rules apply
WHAT IS COVERED
Where These Terms Apply and What They Do Not Cover
These terms apply to every part of your 399bar account that we operate directly. Knowing what falls inside and outside that scope helps you understand where to direct a question — whether that is to us, to your payment provider, or to a third-party service.
Account Access
Logging in, managing your profile, setting your communication preferences and requesting account closure are all governed by these terms. Steps shown in your account settings area reflect the current process; follow the fields and verification instructions displayed there.
Transactions
Deposits and withdrawals processed through the payment rails connected to your account — including bKash, Nagad and Rocket — are covered here. The record of each transaction is held in your wallet history, accessible after you log in.
Site Content
Game titles, lobby layout, promotional notices and any text published on 399bar pages are our content and fall within scope. We keep the right to update, remove or reorder content without prior notice, and the published version at any moment is authoritative.
Third-Party Services
Payment networks such as bKash, Nagad and Rocket operate under their own separate terms. Game content supplied by studios available in our lobby is also governed by those studios' own licence conditions. We are not responsible for the terms of third-party services, only for how your account interacts with them.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under These Terms
These terms are not only obligations — they also set out what you can ask of us and how to do it. Your account carries a transaction history that you can review at any time after logging in; every deposit and withdrawal recorded against your wallet, including those made through bKash or Nagad, is listed there with a timestamp and reference number. If a detail on your account — such as a contact number or linked payment method — is out of date, you can correct it through the account settings fields shown once you are signed in. If you believe a transaction record is wrong, you can raise that directly with our support team and we will check the record against our system. Closure of your account can also be requested through the support channel; we will confirm the steps once we receive your message. Availability of any feature depends on local law and the eligible region your account is registered under — where access is restricted in your location, those restrictions are set by applicable law and not solely by our policy.
Review Transaction Records
Open the wallet section of your signed-in account to see a full log of deposits and withdrawals, including bKash and Nagad entries, each with a reference number and date.
Correct Account Details
Account settings let you update your registered mobile number, linked payment method or contact email. Follow the fields shown; some changes may require identity verification as instructed on screen.
Raise a Policy Question
If something in these terms is unclear, send your question through our support channel. We will respond with a plain answer referencing the relevant clause rather than a generic reply.
Request Account Closure
Contact our support team to request closure. We will confirm any outstanding balance or pending transaction before processing the request, and we keep records of closed accounts as required by applicable rules.
REACH OUR TEAM
How to Contact Us About These Terms
If a clause in these terms raises a question or you need to report a concern about your account, our support team is the right first contact. Use the channel that is most convenient — the same routes handle terms queries, transaction questions and account corrections.
Live Chat
Open the live chat widget from any page on 399bar while you are logged in. This is the fastest way to ask about a specific clause, a transaction reference or an account detail you need corrected.
Email Support
Send a written query to the support email address published in the contact section of your account area. Include your account reference and, where relevant, the clause number you are asking about so we can respond precisely.
Account Help Centre
The help section inside your signed-in account carries published answers to common terms questions — covering wallet rules, account closure steps and what to do if a bKash or Nagad transaction is not reflected correctly.
HOW WE HANDLE DATA
Data, Cookies, Security and How We Retain Your Records
Your account data is held in line with the retention obligations described in our published Privacy Policy, which sits alongside these terms. We use cookies to maintain your logged-in session and to remember your lobby preferences — you can manage cookie settings through your browser. Account security is your shared responsibility: keep your login credentials private and notify us immediately through live chat or email if you suspect unauthorised access. We do not contact you by phone to ask for your password or payment PIN. Transaction records are retained for the period required by the applicable rules in the regions where we operate, and you can request a copy of your own records through the support channel. Requests to amend or delete personal data are handled subject to what local law and our retention obligations permit.
Data Retention
We keep account and transaction records — including bKash, Nagad and Rocket entries — for the period required by applicable rules. After that period, records are deleted or anonymised in line with our Privacy Policy.
Cookie Use
Cookies on 399bar maintain your session, remember lobby preferences and help us identify technical issues. You can clear or block cookies through your browser settings; doing so may affect how some account features behave.
Account Security
You are responsible for keeping your login details private. If you believe your account has been accessed without your permission, contact our support team straight away so we can review the activity log and take the necessary steps.
Requesting Changes
To request a correction to your personal data or to ask what information we hold, contact support with your account reference. We handle each request individually and respond according to what applicable law and our retention schedule permit.
TERMS FAQ
Common Questions About the 399bar Terms & Conditions
The questions below cover what we hear most from account holders about these terms — from how updates work to what happens when local law affects access.
When do these terms apply to my account?
They apply from the moment you create a 399bar account and continue to apply for every action you take — logging in, making a deposit through bKash or Nagad, accessing the lobby or contacting support. Continuing to use the account after an update is published confirms acceptance of the updated version.
What happens if 399bar updates the terms after I have already registered?
We publish the updated version at this URL before it takes effect. The new terms cover actions you take from the publication date onward. Completed transactions are governed by the version in place when they occurred, so a retrospective change cannot alter a recorded deposit or withdrawal.
Does my location in Bangladesh affect what these terms allow me to do?
Yes. Access to certain account features depends on local law and your eligible region. Where local regulations restrict access to specific services, those restrictions apply regardless of what these terms say. We cannot override local law, and eligibility is your responsibility to verify.
How do I find out if a bKash or Nagad transaction is covered by a dispute process?
All wallet transactions — including those processed through bKash, Nagad and Rocket — are recorded in your account's transaction log with a reference number and timestamp. If you believe a record is incorrect, contact our support team with that reference number so we can check it against our system.
Can I ask 399bar to delete my account data?
You can request deletion or correction of your personal data through the support channel. We assess each request against our retention obligations and applicable local law. Some records — particularly transaction logs — may need to be kept for a defined period before deletion is possible.
What should I do if I disagree with how a term has been applied to my account?
Start by contacting our support team — either through live chat or email — and quote the specific clause you are questioning along with your account reference. We will review the application of the term and respond in writing. If the question involves a third-party service like a payment network, we will clarify which terms govern that part.
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